At Park on King, we strive to provide a convenient and efficient shipping experience for our customers. Below, we have compiled a list of frequently asked questions regarding our shipping process. If you cannot find the answer to your question here, please feel free to contact our Customer Service team.
- Shipping Fees: shipping fees will be calculated on checkout based on your cart and location.
- Same-Day Dispatch: If you place an order before 1:00 pm (AEDT) from Monday to Friday, we will process and dispatch your order on the same day. This applies to both domestic and international orders. Please note that orders placed after 1:00 pm or on weekends will be processed and dispatched on the next business day.
- Delivery Timeframe: We understand the importance of receiving your order promptly. While delivery times may vary depending on your location, we strive to ensure that most customers receive their orders within 5 business days. However, please note that unforeseen circumstances such as customs delays or disruptions in the shipping network can occasionally impact delivery times. We kindly ask for your patience and understanding in such cases.
- Tracking Information: To keep you informed about the progress of your shipment, we provide tracking information for all orders. Once your order is dispatched, we will send you a confirmation email containing the tracking details. You can use this information to monitor the status of your delivery.
- Order Support: If you have any questions or concerns regarding the status of your order, our Customer Service team is here to assist you. Please feel free to contact us, and our representatives will be happy to provide updates and address any inquiries you may have.
- Policy Updates: We reserve the right to modify or update our shipping information policy at any time. Any changes will be promptly communicated through our website or by notifying customers through other appropriate channels.
Please note that this policy provides detailed information on shipping fees, same-day dispatch, delivery timeframes, tracking information, and customer support. It aims to provide clarity and address common questions regarding our shipping process.