As part of delivering our Services we may collect personal information about you as defined under the Privacy Act 1998 (“Privacy Act”). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
User information: this includes information that you have provided to us when using the Website. The information we collect includes customer level data (such as your name, email, phone number, postcode), booking level data (such as order numbers, and specific information for a booking such as return flight details, vehicle details and car park spaces) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including to facilitate the Booking of Car Park spaces).
Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
Surveys: information in connection with client surveys, questionnaires and promotions.
Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
We may collect personal information either directly from you, or from third parties, including where:
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
We collect and use personal information for the following purposes:
We may disclose your personal information to our employees, service providers who assist us to provide the Services to you such as providers of website development services, postal and shipping agents, email marketing providers (such as mailchimp), information technology service providers, contractors, third party payment gateway providers, accounting service providers including our accounting software platform and other third parties who provide us with any assistance located inside or outside of Australia. In some cases, we may need to disclose your information to third parties outside of Australia and service providers located internationally, in order to enable us to provide the Services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to or to third parties where permitted under the Privacy Act. This also includes:
We may also disclose your personal information to third parties through the use of the services where you have consented to such use.
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Website.
Where you leave a review of our Services, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
In order to provide the Services to you, you agree to receiving emails and/or text messages from us for the following purposes:
By default you will receive these notifications to your email address and/or phone number you nominate at registration. You may withdraw your consent to receive such notifications or manage your opt-ins by clicking the unsubscribe link at the bottom of any marketing materials we send you (or such other method as notified by us, such as replying to a text message with “N”).
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
If you think your personal information, held by us, may have been compromised in any way or you have any other Privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Telephone 1300 363 992
Email [email protected]
Office Address Level 3, 175 Pitt Street, Sydney NSW 2000
Postal Address GPO Box 5218, Sydney NSW 2001
Entity Park on King Pty Ltd ATF Sav Family Trust, ABN 7067 4614 547
Contact Please contact us by submitting a contact us form on the Website.
Best place to park near the airport if you are travelling domestically or overseas. Prices are reasonable but their customer service is what makes them shine! Always a pleasant experience!
It's very close to the airport, the shuttle service worked beautifully, and it was reasonably priced. However, above all I was impressed by the friendliness of every employee I met working there.
Have been a customer on Park on King about 4 times now. Always impressed by their service and going above and beyond to make you feel like you're in safe hands.
The team was on time and informative and knew exactly where to be for for our return transfers. Made it very easy especially with 2 young children.
My goodness, the service was excellent and efficient on time for drop off and pick up. They took the hassle away and the trouble of trying to find a safe spot to park your car and return to pick it up.