The Car Park (as defined below) is owned and operated by Park on King Pty Ltd ATF Sav Family Trust, ABN 7067 4614 547.
Please read and understand these Terms before completing your Booking. These Terms will apply to Bookings for parking at Park on King whether made online through the website or in person and will form the basis of our agreement with you once a Booking is made.
Changes in Terms will not affect any Bookings made before the date of change; however, it is your responsibility to ensure that you are familiar with the latest version of these Terms at the time you make a Booking.
If there is anything you do not understand in these Terms or do not agree with, please do not proceed with your Booking. You may contact us at [email protected] with questions.
In these Terms unless inconsistent with the context or subject matter the following terms have the corresponding meanings :
In these Terms, unless inconsistent with the context or subject matter:
2.1. You may request to place a Booking for the parking of a Vehicle at a Car Park either on the Website, or in person, or by other means if offered by us in accordance with these Terms. Whether you are placing a Booking on the Website or by other means, these Terms will apply to you. Please note that if you place a Booking through an Authorised Reseller, then that booking may be subject to additional terms and we are not responsible for ensuring you have been provided with such additional terms.
2.2. Any Booking placed by you is an offer to book the Car Park for the Parking Charge as set out on the Booking Confirmation at the time you placed the order. You acknowledge that by placing your Booking, you are agreeing to pay for and accept the Booking for the Service Level specified in your Booking Confirmation (subject to any limitations shown on the Website at the time you book).
2.3. All Bookings are subject to availability. While we will make our best efforts to provide our Services to you continuously, we do not guarantee that our online booking service will be available at all times, or that we can provide access to our Car Parks at all times. Availability of Car Parks is subject to our technical, logistical, operational and security requirements.
2.4. Your Booking is valid only for the Car Park and Service Level specified in your Booking Confirmation. Use of a different Car Park or Service Level will incur standard charges as displayed on the Website or at the Parking Rates Board upon exit and you will not be entitled to any refund or reduction of your Parking Charge.
2.5. If in the unusual event we are unable to accommodate you either in the Car Park you booked or Service Level you booked, we may, but will not be obligated to, accommodate your parking needs as follows at our discretion:
If you are directed to use a Service Level that is cheaper than the Service Level you purchased, we will refund the difference in your Parking Charge.
2.6. If in the unusual event we are unable to accommodate you in any of our Car Parks at the date your booking begins:
The full refund of your Parking Charge will be the full extent of our liability to you.
2.7. Bookings are not transferable and must not be offered for resale without our express agreement. You agree that you will not attempt to transfer or resell any Booking, either on its own or bundled with other products or services. We may refuse to honour any bookings that have been on-sold or transferred to another person.
2.8. We reserve the right to limit the number of Bookings per Car Park, Service Level or people for whom we will accept Bookings. We will endeavour to post any such limits on our website but our failure to do so will not make any such limit ineffective.
2.9. Bookings are only valid when you receive a Booking Confirmation via email or on the Website. The Booking Confirmation email will contain the QR Code, which you are required to print out and use at the entry and exit if the boom gate does not open automatically.
2.10. The online parking system is only available for cars, motorcycles, light utilities, and light vans. Our maximum height limit is 2.4 meters.
2.11. Please note if you make a booking through the car rental comparison booking from on the Website, such booking is placed with a third party, and not us, and will be subject to such third party’s terms. We are unable to amend and/or cancel such bookings.
3.1. Upon your first Booking being placed, or when you otherwise sign up for any of our services, we will automatically generate an account for you using your email address and a generated password (unless we otherwise provide you with a form to input your own) (Account). You are solely responsible for maintaining the confidentiality of your password and you are liable for all activities that happen under your Account, even if you do not authorise such activities.
3.3. When you notify us of your Account being accessed without your authority or your Account not being secure, we may restrict your use of the Website in our absolute discretion.
4.1. You may cancel or amend your Booking at any time for any reason by giving us notice prior to the scheduled start time of your Booking. Subject to the other terms set out in this clause and provided you give us notice before this time, the following cancellation policies will apply:
|Standard Bookings||For standard Bookings, we will provide you with a credit voucher to the value of your Booking, valid for a period of three years. Please note that we do not provide any other cancellation refund for standard Bookings.|
|Flexi-Parking Options||For Bookings with the Flexi-Parking option, you will be provided with a full refund, less the Flexi-Parking fee (as set out on the Website at the time you place your booking), to the credit card used to make the booking. Please note that Flexi-Parking option can only be selected at the time of Booking and we are unable to add it after you have placed your Booking.|
4.2. You may cancel or amend your Booking either by logging on to the ‘My Account’ section of the website and following the prompts, or by emailing [email protected] and providing your full name, phone number, and Booking Confirmation number or calling our customer service operator at (02) 8338 8888 at any time during our ordinary business hours of 9am to 5pm Monday to Friday. Please note, calls made outside business hours and emails sent to the email address ‘[email protected]’ will not be accepted as valid notice of cancellation of a Booking.
4.3. If you purchased your Booking from any person/company other than us (such as an Authorized Reseller) and you wish to amend the Booking or request a refund or cancellation, you must contact the relevant person/company you purchased the Booking from. Unfortunately, such third party purchases are made directly between you and that third party and will be subject to that third party’s terms and conditions of sale. Please note if you have any issues we request that you first contact the third party you purchased your Booking from.
4.4. You are only entitled to a credit voucher and/or refund (as applicable) for a Booking where:
4.5. For the avoidance of doubt, you are not entitled to a credit voucher for a Booking if you:
4.6. No refunds are provided should you amend your Booking to make it shorter than the original Booking Period. Additional charges apply if amendments are made to the Booking to extend the duration of the Booking Period beyond that originally requested.
5.1. The Parking Charge payable for the Booking will be as displayed on the Booking Confirmation at the time you place your Booking.
5.2. Payment of the Parking Charge is due upfront at the time the Booking is placed. You can pay for your Booking by using any of the credit cards shown on our Website. Credit cards are the only form of payment we are able to accept through the Website and at the Car Park.
5.3. When you provide your credit card details and complete your Booking, you provide us an irrevocable authorisation to charge your credit card with the amount of the Parking Charge and any other charges owing by you to us as applicable under these Terms.
5.4. If the credit card payment used for your Booking fails then your Booking will not be processed and will not be valid for use.
5.5. Before you exit, you must pay all parking fees and other costs which may be incurred in relation to the vehicle and or other services fulfilled. A further Parking Charge is payable each time the vehicle enters the car park. If you lose or fail to present a ticket when leaving the car park, you will be charged the maximum amount.
5.6. An additional fee is payable should you request us to Drop & or Pick you up more than once.
5.7. Without limiting the general and/or particular lien we have over the Vehicle left in the Car Park (which liens are expressly preserved), we reserve the right to retain possession of the Vehicle until all parking fees and other costs incurred by us in respect of the Vehicle has been paid. Parking fees will continue to accrue during the period that we retain the Vehicle until we recover all fees and costs. While the vehicle is retained by us, we may remove it at your cost. If amounts due to us remain unpaid after 30 days, it is agreed that we can sell the Vehicle and take all steps required by us to permit us to do so.
5.8. Please note that no refund is made if your stay is shorter than the Booking Period you have Booked for. If you arrive early or leave late such that your Vehicle is parked in a Car Park for any time outside the Booking Period, in addition to payment of your Parking Charge you will be charged an overstay Parking Charge for that additional time. Overstay Parking Charges may vary depending on the time of booking and availability, please refer to the Booking Confirmation for the then current overstay Parking Charge.
6.1. You must scan the QR Code supplied to you via attachment in your Booking Confirmation email, when you enter and exit the Car Park. If the boom gate automatically opens for you then you do not need to scan your QR Code on exit.
6.2. When you arrive at the Car Park, you will need to scan at the boom gate the QR code in the Booking Confirmation email sent to your nominated email address when making your Booking.
6.3. Please contact us at our contact details listed below if this is not possible (for example, you are unable to print or view your Booking Confirmation email).
6.4. If you enter the Car Park without using the QR Code or by the boom gate not opening automatically, and you press for a ticket, your Booking will not be recognized/used, and you will be charged for the period of your vehicle’s stay in the Car Park.
7.1. You are responsible for ensuring that your vehicle complies with size and height restrictions at the Car Parks. You are not entitled to a refund if your Vehicle exceeds the size limits we impose from time to time.
7.2. Please note that additional charges may apply if your Vehicle (including any attachments, overhangs or trailers) takes up more than one standard Car Park space.
8.1. Subject to the other terms of this clause, we exclude all rights, representations, guarantees, conditions, warranties, undertakings, remedies or other terms in relation to your use of the Car Park and the Services that are not expressly set out in these Terms to the maximum extent permitted by law.
8.2. Without limiting clause 1, you acknowledge and agree that:
8.3. Subject to the other terms of this clause, our maximum aggregate liability to you for any Loss or damage or injury arising out of or in connection with these Terms, including any breach by us of these Terms however arising, under any indemnity, in tort (including negligence), under any statute, custom, law or on any other basis, is limited to the actual charges paid by you to us in the 1-month period preceding the matter or event giving rise to the claim.
8.4. Nothing in these Terms is intended to have the effect of excluding, restricting or modifying the application of all or any of the provisions of the Australian Consumer Law, or the exercise of a right conferred by such a provision, or any liability of ours in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law to a supply of services, to the extent that the Australian Consumer Law applies to the Services.
8.5. If we are liable to you in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law that cannot be excluded, our total liability to you for that failure is limited to, at our option the costs of the resupply of the relevant Services to which the liability relates or the payment of the costs of resupply of the relevant Services.
8.6. The limitation and exclusion of liability in this clause applies whether the liability claim is based on breach of contract, under a warranty or an indemnity, tort (including negligence), under statute, in equity or otherwise.
8.7. Without limitation to the other terms in these Terms, we exclude any liability to you, whether in contract, tort (including negligence) or otherwise, for any special, indirect or consequential loss arising under or in connection with these Terms.
8.8. Notwithstanding anything else in these Terms, our liability will be reduced to the extent the Loss or damage is caused by or contributed to by you.
8.9. Where you are or may be entitled to recover from a third party any sum in respect of any matter or event that could give rise to a claim under these Terms, you must:
8.10. We will not be liable for any claim under or in relation to or arising out of these Terms including a breach of any warranty unless:
8.11. If you recover any amount under an insurance policy in respect of a claim under or in relation to or arising out of these Terms and that amount is less than the loss or damage incurred by you, the amount of the shortfall will be the amount of your loss for the purposes of these Terms.
8.12. CCTV footage is held for a short period of time and is only released at our discretion to law enforcement upon request. Under no circumstance are we liable for the misuse of CCTV footage supplied.
8.13. Any items that are left behind by you will be placed in our Lost & Found. You acknowledge that any items that are unclaimed after three months will become our property and will be donated to charity or disposed of (at our discretion). If we have matched an item to a customer, we will inform them via phone and email. If no collection has been made within four weeks then the item will become our property and will also be donated to charity.
9.1. Except to the extent caused or contributed to by our breach of these Terms, you agree to indemnify us against, and hold us harmless from, any Losses (including any direct, indirect, special or consequential Losses) and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses suffered or incurred by us arising out of or in connection with:
9.2. You must make payments under this clause:
9.3. It is not necessary for us to incur expense or make payment before enforcing a right of indemnity under this clause.
9.4. The indemnities in this clause:
10.1. If when booking, one of the Additional Services is selected, car wash, car service, electric car charging or anything of the like, it is required to leave the keys of the vehicle with us and should this service be completed off-site we have your consent.
10.2. You acknowledge and agree that by leaving your keys with us, you provide your irrevocable consent for us to:
10.3. It is agreed that we have no liability for any loss or damage caused as a result of entering and relocating the Vehicle.
10.4. We reserve the right to jump-start your vehicle if you have requested a little extra service if the battery is found flat. We are not liable for any damage if any if occurred.
11.1. The car wash service is provided by a third party unrelated to us (Car Wash Provider). You acknowledge and agree that when you enter into an arrangement with the Car Wash Provider, you are entering a direct contractual relationship with that Car Wash Provider. We are not a party to that contract and we are not responsible for ensuring that the Car Wash Provider fulfils its obligations to you or complies with these terms and conditions. Please note that separate terms and conditions will apply to the car wash service. Additional charges may apply in certain circumstances at our discretion. We will pass on any charges to you, and you agree to pay such charges (regardless if they are above those originally notified to you).
11.2. Your legal rights in connection with such Additional Service or any breach of any obligations by a Car Wash Provider are against that relevant Car Wash Provider and not us. We advise that you take your personal and valuable items out of the Vehicle before proceeding for this Additional Service.
12.1. The car service is provided by a third party unrelated to us (Car Service Provider). You acknowledge and agree that when you enter into an arrangement with the Car Service Provider, you are entering a direct contractual relationship with that Car Service Provider. We are not a party to that contract and we are not responsible for ensuring that the Car Service Provider fulfils its obligations to you or complies with these terms and conditions. Please note that separate terms and conditions will apply to the car service. Additional charges may apply in certain circumstances at our discretion. We will pass on any charges to you, and you agree to pay such charges (regardless if they are above those originally notified to you).
12.2. Your legal rights in connection with such Additional Service or any breach of any obligations by a Car Service Provider are against that relevant Car Service Provider and not us. We advise that you take your personal and valuable items out of the Vehicle before proceeding for this Additional Service.
13.1. Any organic fruit is supplied by a third party unrelated to us (Fruit Provider). You acknowledge and agree that when you enter into an arrangement with the Fruit Provider, you are entering a direct contractual relationship with that Fruit Provider. We are not a party to that contract and we are not responsible for ensuring that the Fruit Provider fulfils its obligations to you or complies with these terms and conditions. Please note that separate terms and conditions will apply to the supply of organic fruit.
13.2. Collection instructions will be provided on purchase.
13.3. Please note we are unable to take requests for specific fruit, and any fruit provided (including the type) will be at the discretion of the Fruit Provider. Fruit will vary depending on the season. Any fruit supplied is provided without warranty of any kind to the extent permitted by law.
13.4. You acknowledge and agree that any images of fruit displayed on the Website are for illustrative purposes only and the actual fruit provided may differ from those images.
13.5. Your legal rights in connection with the supply of fruit or any breach of any obligations by a Fruit Provider are against that relevant Fruit Provider and not us.
14.1. We recommend arriving at the Car Park 45 minutes before you are due at the airport, however, it is still your responsibility to meet your airline’s check-in time and to allow sufficient time for unexpected delays, traffic congestion, unavailability of Car Park space, unavailability of appropriate child restraint/s or booster/s, accident, roadworks, delays or in-operation of transport services between the Car Park and the airport (if any).
14.2. We will have no liability to you if you miss your flight for any reason, including the reasons set out above.
15.1. We may make available free shuttle buses for those with valid Bookings. Unfortunately delays do occur and we are unable to guarantee any minimum wait times or that the shuttle busses will operate on time.
15.2. When riding on the free shuttle busses you must comply with all applicable laws and the directions of the driver.
16.1. Do you have a child under 7 years of age?
Our most important priority is to ensure that you and your children arrive at your destination safely. If you are travelling with children under the age of seven (7), they are required by law to be seated in a suitable child restraint when travelling in our shuttle buses. We have several vehicles that accommodate Type B‐ Forward Facing child restraints and Type E- Booster Seats. They will be professionally fitted from a certified child restraint fitter; however these vehicles are subject to availability at the time of departure/arrival. As we have a limited number of restraints, we recommend all parents drop their young children at the airport terminal first, together with an accompanying adult, prior to parking your vehicle with us.
16.2. Types of restraints
Different types of child restraints are designed to accommodate children of specific sizes. In general terms, these sizes equate to the ages of typical children. It is important when choosing a child restraint that it is appropriate for their size. This may not necessarily match the child’s age group especially if they are bigger or smaller but it is a good gauge.
Rearward facing restraints are for babies weighing up to 9kg (or 12kg, depending on the maker of the restraint) or approximately six (6) months of age. Often called capsules, these restraints utilise a harness system to secure the baby. The restraint is held in place by a seatbelt and a top tether strap. The seat faces rearward and incorporates a 6‐ point harness. At Park On King, we do not provide A1‐Rearward Facing restraints, we recommend customers drop their young children at the airport terminal first, together with an accompanying adult, prior to parking your vehicle with us.
Forward facing restraints are designed for young children who weigh from 8kg to 18kg, or approximately six (6) months to four (4) years old. The restraint is held in place by a seatbelt and a top tether strap. The seat faces forward and incorporates a 6‐point harness.
*Note: Forward facing restraints can only be used for children aged more than six (6) months of age.
Booster seats are suitable for children between 14kg and 26kg or approximately four (4) to seven (7) years old.
Booster seats have high backs and sides to provide protection for children in side impact crashes as well as providing support for when they are sleeping. They are suitable for children from around four
(4) Years of age up to seven (7) years of age. Booster seats are used with an adult lap/sash seatbelt. The seatbelt must be correctly adjusted to protect the child in the instance of a crash.
16.3. Our Policy
17.2. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any Services requested by you.
18.1. Please note that we are not an insurance broker.
18.2. These Terms are governed by the laws of the State, and the parties submit to the jurisdiction of the Courts of the State and relevant federal/Commonwealth courts competent to hear appears from them.
18.3. If a clause of these Terms is void or unenforceable it must be read down to the extent necessary to give it legal effect or severed from if it cannot be read down and the remaining part and provisions shall remain in full force and effect.
18.4. You agree that these Terms and all incorporated agreements may be assigned by us in its sole discretion without notice. You may not assign these Terms without obtaining our prior written consent.
19.1. Any comments relating to the booking procedure should be made in writing to us at our postal or email address listed below. Please provide us with as much information as possible.
19.2. We will try to answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so.
19.3. If you wish to make a complaint and it is related to an incident, please do so as quickly as possible after the incident as this will better assist our enquiries.
E-mail us at [email protected]
Telephone us on (02) 8338 8888
Write to us at Park on King, 338 King Street, Mascot, NSW 2020
Best place to park near the airport if you are travelling domestically or overseas. Prices are reasonable but their customer service is what makes them shine! Always a pleasant experience!
It's very close to the airport, the shuttle service worked beautifully, and it was reasonably priced. However, above all I was impressed by the friendliness of every employee I met working there.
Have been a customer on Park on King about 4 times now. Always impressed by their service and going above and beyond to make you feel like you're in safe hands.
The team was on time and informative and knew exactly where to be for for our return transfers. Made it very easy especially with 2 young children. Bonus was coming back to a washed car!
My goodness, the service was excellent and efficient on time for drop off and pick up. They took the hassle away and the trouble of trying to find a safe spot to park your car and return to pick it up.