BOOKING TERMS AND CONDITIONS

The Car Park (as defined below) is owned and operated by Park on King Pty Ltd ATF Sav Family Trust, ABN 7067 4614 547.

These Booking Terms and Conditions (Terms) govern the access and use of the Car Park by you (the person making a Booking, an agent making a booking for you (if applicable), and (if applicable) any other person who uses a Car Park for the parking of a Vehicle via that Booking). Other terms and conditions displayed at the entrance of the Car Park (referred to as the Contractual Terms and Conditions) and such terms in our privacy policy (Privacy Policy) also form part of our agreement with you.

Please read and understand these Terms before completing your Booking. These Terms will apply to Bookings for parking at Park on King whether made online through the website or in person and will form the basis of our agreement with you once a Booking is made.

By placing a Booking for the use of the Car Park, or by otherwise entering and using the Car Park to fulfill your Booking, you acknowledge and agree that you have read and accepted these Terms as well as the Contractual Terms and Conditions and the Privacy Policy, so please read them carefully. We may vary these Terms (including the Contractual Terms and Conditions and Privacy Policy) at any time without notice.

Changes in Terms will not affect any Bookings made before the date of change; however, it is your responsibility to ensure that you are familiar with the latest version of these Terms at the time you make a Booking.

If there is anything you do not understand in these Terms or do not agree with, please do not proceed with your Booking. You may contact us at [email protected] with questions.

Important Information

      • The Parking Charge payable for the Booking will be as displayed on the Booking Confirmation at the time you place your Booking. Payment of Parking Charges are due in full at the time the Booking is placed.
      • Each Booking is only valid for one entry and one exit from the Car Park. If you exit before the end of your Booking Period and then wish to re-enter, a further Parking Charge is payable each time the vehicle enters the Car Park.
      • You may cancel your Booking at any time, however, please note that if you fail to cancel your Booking prior to the start time of your Booking Period, you will be charged in full for your Booking. Subject to the terms below, for standard bookings, if you cancel prior to the start time then we will offer a credit voucher to the value of your booking.
      • No refund will be made if your stay is shorter than the Booking Period.
      • You must use your QR Code supplied in your Booking Confirmation email to enter and exit the Car Park. If you enter the Car Park without using your QR Code, your Booking will go unused and you will be charged for the period of your vehicle’s stay in the Car Park. If you lose or fail to present/use the QR Code supplied in your Booking Confirmation when leaving the Car Park, you will be charged the full parking charge in accordance with the Parking Rates Board posted at the Car Park entry (or as otherwise advised by us).
      • Shuttle services are not included if your booking was placed through www.mascotcarpark.com.au and or with coupon code MCP/MCPL.
      • Your Booking is valid only for Park on King and the service specified in your Booking.

1. Definitions & Interpretation

1.1. Definitions

In these Terms unless inconsistent with the context or subject matter the following terms have the corresponding meanings :

(a) “Australian Consumer Law” the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

(b) “Authorized Reseller” means a person (or company) expressly authorized by us to sell Bookings.

(c) “Booking” means any online booking made through our Website (or through an Authorized Reseller) or by other means as accepted by us for the parking of a Vehicle at a Car Park.

(d) “Booking Confirmation” means the details of your Booking provided on your Booking confirmation sheet that is made available at the time of booking on our Website (or by other means as applicable).

(e) “Booking Period” means the period covered by your Booking, as specified in your Booking Confirmation.

(f) “Car Park” means the site in which parking services will be provided, and “Car Park” shall be interpreted accordingly.

(g) “Loss” any loss, liability, cost, charge, expense, tax, duty or damage of any nature whatsoever, including special, incidental, or consequential damages, losses or expenses (howsoever arising or caused, including, without limitation, negligence).

(h) “Parking Charge” means the parking charges payable in relation to your Booking, as specified in your Booking Confirmation. The Parking charge will include parking fees, booking fees, and credit card fees determined by us or our Authorized Reseller, only if applicable and only when specified.

(i) “Parking Rates Board” means any board or notice at the entrance to a Car Park displaying the standard charges to be paid for parking.

(j) “Service Level” refers to self-park, valet or any other service designation sold on our website or available in our Car Parks.

(k) “Services” any services we provide to you including the Booking of Car Parks as contemplated by these Terms.

(l) “State” means New South Wales.

(m) “Additional Service” refers but is not limited to Hand Car Wash, Car Servicing, Valet Parking & Electric Vehicle Charging.

(n) “Vehicle” means any vehicle parked (or to be parked) in a Car Park and includes any mechanical device on wheels or tracks, its equipment, and accessories.

(o) “We, us, our” means the Park on King Pty Ltd ABN 13 623 110 074 ATF Sav Family Trust ABN 7067 4614 547, its directors, employees, servants, agents and assignees;

(p) “Website” means our website parkonking.com.au with its homepage, parking booking engine pages, and other parking information pages.

(q) “You, your” means you, the person making a Booking, an agent making a booking for you (if applicable), and (if applicable) any other person who uses a Car Park for the parking of a Vehicle via that Booking.

1.2. Interpretation

In these Terms, unless inconsistent with the context or subject matter:

(a) Headings and subheadings are for convenience only and do not affect the interpretation of these Terms.

(b) References to clauses, schedules, annexures, appendices, attachments and exhibits are references to the clauses of, and the schedules, annexures, appendices, attachments and exhibits to, these Terms.

(c) References to a party to any agreement or document include that party’s permitted assignees and successors, including executors and administrators and legal representatives.

(d) Words denoting the singular include the plural and words denoting the plural include the singular. Words denoting any gender include all genders.

(e) The word ‘person’ includes any individual, corporation or other body corporate, partnership, joint venture, trust, association and any government agency.

(f) A reference to any agreement or document (including these Terms) includes any amendments to or replacements of that document.

(g) A reference to a law includes legislation, regulations and other instruments made under legislation and any consolidations, amendments, re-enactments or replacements of them and is a reference to that law as amended, consolidated, re-enacted, replaced or applied to new or different facts.

(h) Any promise, agreement, representation or warranty given or entered into on the part of two or more persons binds them jointly and each of them severally and is for the benefit of them jointly and each of them severally.

(i) No provision of these Terms will be construed adversely to a party because that party was responsible for the preparation of that provision or these Terms.

(j) A reference to time or day is a reference to time in the capital city of the State.

(k) A reference to an amount of dollars, Australian dollars, $ or A$ is a reference to the lawful currency of the Commonwealth of Australia, unless the amount is specifically denominated in another currency.

(l) Specifying anything in these Terms after the terms ‘include’, ‘including’, ‘includes’, ‘for example’, ‘such as’ or any similar expression does not limit the sense of the words, description, definition, phrase or term preceding those terms unless there is express wording to the contrary.

(m) A reference to writing or written includes email.

2. Our Booking Service

2.1. You may request to place a Booking for the parking of a Vehicle at a Car Park either on the Website, or in person, or by other means if offered by us in accordance with these Terms. Whether you are placing a Booking on the Website or by other means, these Terms will apply to you. Please note that if you place a Booking through an Authorised Reseller, then that booking may be subject to additional terms and we are not responsible for ensuring you have been provided with such additional terms.

2.2. Any Booking placed by you is an offer to book the Car Park for the Parking Charge as set out on the Booking Confirmation at the time you placed the order. You acknowledge that by placing your Booking, you are agreeing to pay for and accept the Booking for the Service Level specified in your Booking Confirmation (subject to any limitations shown on the Website at the time you book).

2.3. All Bookings are subject to availability. While we will make our best efforts to provide our Services to you continuously, we do not guarantee that our online booking service will be available at all times, or that we can provide access to our Car Parks at all times. Availability of Car Parks is subject to our technical, logistical, operational and security requirements.

2.4. Your Booking is valid only for the Car Park and Service Level specified in your Booking Confirmation. Use of a different Car Park or Service Level will incur standard charges as displayed on the Website or at the Parking Rates Board upon exit and you will not be entitled to any refund or reduction of your Parking Charge.

2.5. If in the unusual event we are unable to accommodate you either in the Car Park you booked or Service Level you booked, we may, but will not be obligated to, accommodate your parking needs as follows at our discretion:

(a) you may be upgraded to VIP at no additional charge;

(b) VIP parkers may be directed to park in any non-reserved bay in another car park at no additional charge.

If you are directed to use a Service Level that is cheaper than the Service Level you purchased, we will refund the difference in your Parking Charge.

2.6. If in the unusual event we are unable to accommodate you in any of our Car Parks at the date your booking begins:

(a) we will make efforts to organise alternative arrangements to accommodate your vehicle at our cost; or

(b) we will provide you with a full refund, unless you purchased your booking from a third party and not us. In which case provision of a written request, together with proof of booking and payment must be sent to our contact details below. Refunds of bookings made by other persons will only be made to that person and will not be made to you.

The full refund of your Parking Charge will be the full extent of our liability to you.

2.7. Bookings are not transferable and must not be offered for resale without our express agreement. You agree that you will not attempt to transfer or resell any Booking, either on its own or bundled with other products or services. We may refuse to honour any bookings that have been on-sold or transferred to another person.

2.8. We reserve the right to limit the number of Bookings per Car Park, Service Level or people for whom we will accept Bookings. We will endeavour to post any such limits on our website but our failure to do so will not make any such limit ineffective.

2.9. Bookings are only valid when you receive a Booking Confirmation via email or on the Website. The Booking Confirmation email will contain the QR Code, which you are required to print out and use at the entry and exit if the boom gate does not open automatically.

2.10. The online parking system is only available for cars, motorcycles, light utilities, and light vans. Our maximum height limit is 2.4 meters.

2.11. Please note if you make a booking through the car rental comparison booking from on the Website, such booking is placed with a third party, and not us, and will be subject to such third party’s terms. We are unable to amend and/or cancel such bookings.

3. Accounts

3.1. Upon your first Booking being placed, or when you otherwise sign up for any of our services, we will automatically generate an account for you using your email address and a generated password (unless we otherwise provide you with a form to input your own) (Account). You are solely responsible for maintaining the confidentiality of your password and you are liable for all activities that happen under your Account, even if you do not authorise such activities.

3.2. If we enable you to connect to the Website with a third-party service (e.g. Facebook or Google sign-on), you hereby grant us permission to access, store, and use your information from that service as permitted by that service and as may be described in our Privacy Policy. You should contact us immediately if you believe your Account has been compromised or misused in any way.

3.3. When you notify us of your Account being accessed without your authority or your Account not being secure, we may restrict your use of the Website in our absolute discretion.

4. Canceling or amending a booking

4.1. You may cancel or amend your Booking at any time for any reason by giving us notice prior to the scheduled start time of your Booking. Subject to the other terms set out in this clause and provided you give us notice before this time, the following cancellation policies will apply:

Standard Bookings

For standard Bookings, we will provide you with a credit voucher to the value of your Booking, valid for a period of three years. Please note that we do not provide any other cancellation refund for standard Bookings.

Flexi-Parking Options

For Bookings with the Flexi-Parking option, you will be provided with a full refund, less the Flexi-Parking fee (as set out on the Website at the time you place your booking), to the credit card used to make the booking. Please note that Flexi-Parking option can only be selected at the time of Booking and we are unable to add it after you have placed your Booking.

4.2. You may cancel or amend your Booking either by logging on to the ‘My Account’ section of the website and following the prompts, or by emailing [email protected] and providing your full name, phone number, and Booking Confirmation number or calling our customer service operator at (02) 8338 8888 at any time during our ordinary business hours of 9am to 5pm Monday to Friday. Please note, calls made outside business hours and emails sent to the email address ‘[email protected]’ will not be accepted as valid notice of cancellation of a Booking.

4.3. If you purchased your Booking from any person/company other than us (such as an Authorized Reseller) and you wish to amend the Booking or request a refund or cancellation, you must contact the relevant person/company you purchased the Booking from. Unfortunately, such third party purchases are made directly between you and that third party and will be subject to that third party’s terms and conditions of sale. Please note if you have any issues we request that you first contact the third party you purchased your Booking from.

4.4. You are only entitled to a credit voucher and/or refund (as applicable) for a Booking where:

(a) you placed and purchased your Booking directly with us (and not a third party such as an Authorized Reseller); and

(b) you gave notice to cancel your booking prior to the start time of the Booking.

4.5. For the avoidance of doubt, you are not entitled to a credit voucher for a Booking if you:

(a) enter the Car Park using the QR Code and exit early prior to the completion of the Booking Period (i.e. you enter the Car Park and do not use the whole or part of the Booking);

(b) purchased your Booking from a third party (such as an Authorized Reseller);

(c) cancel the Booking after the start time of the Booking; or

(d) use a promotional/coupon code in your booking.

4.6. No refunds are provided should you amend your Booking to make it shorter than the original Booking Period. Additional charges apply if amendments are made to the Booking to extend the duration of the Booking Period beyond that originally requested.

5. Prices and how to pay

5.1. The Parking Charge payable for the Booking will be as displayed on the Booking Confirmation at the time you place your Booking.

5.2. Payment of the Parking Charge is due upfront at the time the Booking is placed. You can pay for your Booking by using any of the credit cards shown on our Website. Credit cards are the only form of payment we are able to accept through the Website and at the Car Park.

5.3. When you provide your credit card details and complete your Booking, you provide us an irrevocable authorisation to charge your credit card with the amount of the Parking Charge and any other charges owing by you to us as applicable under these Terms.

5.4. If the credit card payment used for your Booking fails then your Booking will not be processed and will not be valid for use.

5.5. Before you exit, you must pay all parking fees and other costs which may be incurred in relation to the vehicle and or other services fulfilled. A further Parking Charge is payable each time the vehicle enters the car park. If you lose or fail to present a ticket when leaving the car park, you will be charged the maximum amount.

5.6. An additional fee is payable should you request us to Drop & or Pick you up more than once.

5.7. Without limiting the general and/or particular lien we have over the Vehicle left in the Car Park (which liens are expressly preserved), we reserve the right to retain possession of the Vehicle until all parking fees and other costs incurred by us in respect of the Vehicle has been paid. Parking fees will continue to accrue during the period that we retain the Vehicle until we recover all fees and costs. While the vehicle is retained by us, we may remove it at your cost. If amounts due to us remain unpaid after 30 days, it is agreed that we can sell the Vehicle and take all steps required by us to permit us to do so.

5.8. Please note that no refund is made if your stay is shorter than the Booking Period you have Booked for. If you arrive early or leave late such that your Vehicle is parked in a Car Park for any time outside the Booking Period, in addition to payment of your Parking Charge you will be charged an overstay Parking Charge for that additional time. Overstay Parking Charges may vary depending on the time of booking and availability, please refer to the Booking Confirmation for the then current overstay Parking Charge.

6. Arriving at the car park

6.1. You must scan the QR Code supplied to you via attachment in your Booking Confirmation email, when you enter and exit the Car Park. If the boom gate automatically opens for you then you do not need to scan your QR Code on exit.

6.2. When you arrive at the Car Park, you will need to scan at the boom gate the QR code in the Booking Confirmation email sent to your nominated email address when making your Booking.

6.3. Please contact us at our contact details listed below if this is not possible (for example, you are unable to print or view your Booking Confirmation email).

6.4. If you enter the Car Park without using the QR Code or by the boom gate not opening automatically, and you press for a ticket, your Booking will not be recognized/used, and you will be charged for the period of your vehicle’s stay in the Car Park.

7. Vehicles permitted in our car parks

7.1. You are responsible for ensuring that your vehicle complies with size and height restrictions at the Car Parks. You are not entitled to a refund if your Vehicle exceeds the size limits we impose from time to time.

7.2. Please note that additional charges may apply if your Vehicle (including any attachments, overhangs or trailers) takes up more than one standard Car Park space.

8. Limitation of liability

8.1. Subject to the other terms of this clause, we exclude all rights, representations, guarantees, conditions, warranties, undertakings, remedies or other terms in relation to your use of the Car Park and the Services that are not expressly set out in these Terms to the maximum extent permitted by law.

8.2. Without limiting clause 1, you acknowledge and agree that:

(a) we will not be liable for any theft of your Vehicle or any property from your Vehicle or damage to your Vehicle, including through a collision between Vehicles;

(b) we will not be liable for any damage caused to you or your Vehicle by our Service Partners;

(c) we will not be liable for any injury, damage, Loss or delay suffered by you which is caused either wholly or in part:

(i) by your acts or omissions or the acts or omissions of other users of the Car Park; or

(ii) otherwise in excess of what an ordinary person in a like situation would suffer, or which is caused by circumstances unique to your situation;

(d) we will not be liable for any Additional Services provided by a Service Partner;

(e) by using our Services, we are not liable to you for any damaged properly arising from misconduct or negligence by others including our employees and Service Partners.

8.3. Subject to the other terms of this clause, our maximum aggregate liability to you for any Loss or damage or injury arising out of or in connection with these Terms, including any breach by us of these Terms however arising, under any indemnity, in tort (including negligence), under any statute, custom, law or on any other basis, is limited to the actual charges paid by you to us in the 1-month period preceding the matter or event giving rise to the claim.

8.4. Nothing in these Terms is intended to have the effect of excluding, restricting or modifying the application of all or any of the provisions of the Australian Consumer Law, or the exercise of a right conferred by such a provision, or any liability of ours in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law to a supply of services, to the extent that the Australian Consumer Law applies to the Services.

8.5. If we are liable to you in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law that cannot be excluded, our total liability to you for that failure is limited to, at our option the costs of the resupply of the relevant Services to which the liability relates or the payment of the costs of resupply of the relevant Services.

8.6. The limitation and exclusion of liability in this clause applies whether the liability claim is based on breach of contract, under a warranty or an indemnity, tort (including negligence), under statute, in equity or otherwise.

8.7. Without limitation to the other terms in these Terms, we exclude any liability to you, whether in contract, tort (including negligence) or otherwise, for any special, indirect or consequential loss arising under or in connection with these Terms.

8.8. Notwithstanding anything else in these Terms, our liability will be reduced to the extent the Loss or damage is caused by or contributed to by you.

8.9. Where you are or may be entitled to recover from a third party any sum in respect of any matter or event that could give rise to a claim under these Terms, you must:

(a) use your best endeavours to recover that sum before making the claim;

(b) keep us at all times fully and promptly informed of the conduct of such recovery; and

(c) reduce the amount of the claim to the extent that sums are recovered.

8.10. We will not be liable for any claim under or in relation to or arising out of these Terms including a breach of any warranty unless:

(a) you have first made a claim under any insurance policy held by you that may cover that claim; and

(b) that claim has been denied in whole or partly by the relevant insurer.

8.11. If you recover any amount under an insurance policy in respect of a claim under or in relation to or arising out of these Terms and that amount is less than the loss or damage incurred by you, the amount of the shortfall will be the amount of your loss for the purposes of these Terms.

8.12. CCTV footage is held for a short period of time and is only released at our discretion to law enforcement upon request. Under no circumstance are we liable for the misuse of CCTV footage supplied.

8.13. Any items that are left behind by you will be placed in our Lost & Found. You acknowledge that any items that are unclaimed after three months will become our property and will be donated to charity or disposed of (at our discretion). If we have matched an item to a customer, we will inform them via phone and email. If no collection has been made within four weeks then the item will become our property and will also be donated to charity.

9. Indemnity

9.1. Except to the extent caused or contributed to by our breach of these Terms, you agree to indemnify us against, and hold us harmless from, any Losses (including any direct, indirect, special or consequential Losses) and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses suffered or incurred by us arising out of or in connection with:

(a) your breach or negligent performance or non-performance of these Terms or any policy or the terms and policies they incorporate by reference;

(b) the unsafe or illegal operation of a Vehicle;

(c) the enforcement of these Terms;

(d) any claim made against us by a third party arising out of your use of the Products;

(e) any claim made against us by a third party for death, personal injury or damage to property arising out of or in connection with the Services, to the extent that such damage is attributable to your acts or omission (or failure to follow our instructions);

(f) any wilful, intentional or malicious act, by you or any person authorized by You to operate your Vehicle while in the Car Park except to the extent that any negligent act or omission by us contributed to the cost, expense, loss or damage;

(g) any death or personal injury of any person or any damage to any real and personal property directly or indirectly caused or contributed to by you or the person authorized by you that is in charge of your Vehicle in the Car Park; or

(h) your violation of any law or the rights of a third party, or otherwise arising directly or indirectly from your use of our Services.

9.2. You must make payments under this clause:

(a) immediately on demand, in full without set-off or counterclaim, and without any deduction in respect of taxes unless prohibited by law; and

(b) in the currency in which the payment is due, and otherwise in Australian dollars, in immediately available funds.

9.3. It is not necessary for us to incur expense or make payment before enforcing a right of indemnity under this clause.

9.4. The indemnities in this clause:

(a) are continuing obligations of yours, independent from your other obligations under these Terms and survive termination or expiry of these Terms; and

(b) are absolute and unconditional and unaffected by anything which otherwise might have the effect of prejudicing, releasing, discharging or affecting your liability.

10. Leaving your keys with us

10.1. If when booking, one of the Additional Services is selected, car wash, car service, electric car charging or anything of the like, it is required to leave the keys of the vehicle with us and should this service be completed off-site we have your consent.

10.2. You acknowledge and agree that by leaving your keys with us, you provide your irrevocable consent for us to:

(a) enter your vehicle and relocate the Vehicle; and

(b) deliver the vehicle to any person producing the booking confirmation/ticket issued or producing other evidence of entitlement satisfactory.

10.3. It is agreed that we have no liability for any loss or damage caused as a result of entering and relocating the Vehicle.

10.4. We reserve the right to jump-start your vehicle if you have requested a little extra service if the battery is found flat. We are not liable for any damage if any if occurred.

11. Car wash

11.1. The car wash service is provided by a third party unrelated to us (Car Wash Provider). You acknowledge and agree that when you enter into an arrangement with the Car Wash Provider, you are entering a direct contractual relationship with that Car Wash Provider. We are not a party to that contract and we are not responsible for ensuring that the Car Wash Provider fulfils its obligations to you or complies with these terms and conditions. Please note that separate terms and conditions will apply to the car wash service. Additional charges may apply in certain circumstances at our discretion. We will pass on any charges to you, and you agree to pay such charges (regardless if they are above those originally notified to you).

11.2. Your legal rights in connection with such Additional Service or any breach of any obligations by a Car Wash Provider are against that relevant Car Wash Provider and not us. We advise that you take your personal and valuable items out of the Vehicle before proceeding for this Additional Service.

12. Car service

12.1. The car service is provided by a third party unrelated to us (Car Service Provider). You acknowledge and agree that when you enter into an arrangement with the Car Service Provider, you are entering a direct contractual relationship with that Car Service Provider. We are not a party to that contract and we are not responsible for ensuring that the Car Service Provider fulfils its obligations to you or complies with these terms and conditions. Please note that separate terms and conditions will apply to the car service. Additional charges may apply in certain circumstances at our discretion. We will pass on any charges to you, and you agree to pay such charges (regardless if they are above those originally notified to you).

12.2. Your legal rights in connection with such Additional Service or any breach of any obligations by a Car Service Provider are against that relevant Car Service Provider and not us. We advise that you take your personal and valuable items out of the Vehicle before proceeding for this Additional Service.

13. Organic fruit

13.1. Any organic fruit is supplied by a third party unrelated to us (Fruit Provider). You acknowledge and agree that when you enter into an arrangement with the Fruit Provider, you are entering a direct contractual relationship with that Fruit Provider. We are not a party to that contract and we are not responsible for ensuring that the Fruit Provider fulfils its obligations to you or complies with these terms and conditions. Please note that separate terms and conditions will apply to the supply of organic fruit.

13.2. Collection instructions will be provided on purchase.

13.3. Please note we are unable to take requests for specific fruit, and any fruit provided (including the type) will be at the discretion of the Fruit Provider. Fruit will vary depending on the season. Any fruit supplied is provided without warranty of any kind to the extent permitted by law.

13.4. You acknowledge and agree that any images of fruit displayed on the Website are for illustrative purposes only and the actual fruit provided may differ from those images.

13.5. Your legal rights in connection with the supply of fruit or any breach of any obligations by a Fruit Provider are against that relevant Fruit Provider and not us.

14. Your responsibility to meet airline check-in time

14.1. We recommend arriving at the Car Park 45 minutes before you are due at the airport, however, it is still your responsibility to meet your airline’s check-in time and to allow sufficient time for unexpected delays, traffic congestion, unavailability of Car Park space, unavailability of appropriate child restraint/s or booster/s, accident, roadworks, delays or in-operation of transport services between the Car Park and the airport (if any).

14.2. We will have no liability to you if you miss your flight for any reason, including the reasons set out above.

15. Shuttle buses

15.1. We may make available free shuttle buses for those with valid Bookings. Unfortunately delays do occur and we are unable to guarantee any minimum wait times or that the shuttle busses will operate on time.

15.2. When riding on the free shuttle busses you must comply with all applicable laws and the directions of the driver.

16. Travelling with children

16.1. Do you have a child under 7 years of age?

Our most important priority is to ensure that you and your children arrive at your destination safely. If you are travelling with children under the age of seven (7), they are required by law to be seated in a suitable child restraint when travelling in our shuttle buses. We have several vehicles that accommodate Type B‐ Forward Facing child restraints and Type E- Booster Seats. They will be professionally fitted from a certified child restraint fitter; however these vehicles are subject to availability at the time of departure/arrival. As we have a limited number of restraints, we recommend all parents drop their young children at the airport terminal first, together with an accompanying adult, prior to parking your vehicle with us.

16.2. Types of restraints

Different types of child restraints are designed to accommodate children of specific sizes. In general terms, these sizes equate to the ages of typical children. It is important when choosing a child restraint that it is appropriate for their size. This may not necessarily match the child’s age group especially if they are bigger or smaller but it is a good gauge.

(a) Type A1‐Rearward Facing

Rearward facing restraints are for babies weighing up to 9kg (or 12kg, depending on the maker of the restraint) or approximately six (6) months of age. Often called capsules, these restraints utilise a harness system to secure the baby. The restraint is held in place by a seatbelt and a top tether strap. The seat faces rearward and incorporates a 6‐ point harness. At Park On King, we do not provide A1‐Rearward Facing restraints, we recommend customers drop their young children at the airport terminal first, together with an accompanying adult, prior to parking your vehicle with us.

(b) Type B‐Forward Facing

Forward facing restraints are designed for young children who weigh from 8kg to 18kg, or approximately six (6) months to four (4) years old. The restraint is held in place by a seatbelt and a top tether strap. The seat faces forward and incorporates a 6‐point harness.

*Note: Forward facing restraints can only be used for children aged more than six (6) months of age.

(c) Type E‐Booster Seat

Booster seats are suitable for children between 14kg and 26kg or approximately four (4) to seven (7) years old.

Booster seats have high backs and sides to provide protection for children in side impact crashes as well as providing support for when they are sleeping. They are suitable for children from around four

(4) Years of age up to seven (7) years of age. Booster seats are used with an adult lap/sash seatbelt. The seatbelt must be correctly adjusted to protect the child in the instance of a crash.

16.3. Our Policy

(a) As we cannot supply a rearward facing child restraint, we are unable to legally transport children under the age of six (6) months in our shuttle buses. For children aged six (6) months and over, the following policy will apply:

(b) All children regardless of age will not be permitted to travel in our shuttle bus unless they are accompanied by their parent, guardian or another adult who is responsible for them.

(c) We will not permit any child to be seated in the front seat of any shuttle bus.

(d) All children under seven (7) years of age are legally required to travel in a suitable child restraint.

(e) Children six (6) months to under four (4) years of age must be seated in one of our forward facing child restraints. Parents will not be permitted to use or install their own child restraints in any of our shuttle bus. Note: If your child is still travelling in a rearward facing child restraint it is recommended they have good neck control to travel in a forward facing child restraint.

(f) Children over four (4) years of age and under seven (7) years of age must be seated in a booster seat that is used in conjunction with an adult lap/sash seatbelt. The seatbelt must be correctly adjusted to protect the child in the instance of a crash.

(g) It is the responsibility of the adult travelling with the child to ensure that the restraint or booster seat is suitable for their child and that all seat belts and harnesses are properly fastened and tightened so as to protect the child in the event of an accident.

(h) Although we will endeavour to have a vehicle fitted with an appropriate child restraint or booster seat available, we do not guarantee the availability of a booster seat or appropriate child restraint in the shuttle buses. We will not be responsible for any delays, inconvenience or losses which may arise if we cannot supply a child restraint or booster seat.

(i) We accept no responsibility for passengers that provide false information regarding the age of their children.

17. Privacy

17.1. The Privacy Policy applies to your use of our Services, and its terms are made a part of these Terms by this reference.

17.2. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any Services requested by you.

18. General terms

18.1. Please note that we are not an insurance broker.

18.2. These Terms are governed by the laws of the State, and the parties submit to the jurisdiction of the Courts of the State and relevant federal/Commonwealth courts competent to hear appears from them.

18.3. If a clause of these Terms is void or unenforceable it must be read down to the extent necessary to give it legal effect or severed from if it cannot be read down and the remaining part and provisions shall remain in full force and effect.

18.4. You agree that these Terms and all incorporated agreements may be assigned by us in its sole discretion without notice. You may not assign these Terms without obtaining our prior written consent.

19. Comments and complaints

19.1. Any comments relating to the booking procedure should be made in writing to us at our postal or email address listed below. Please provide us with as much information as possible.

19.2. We will try to answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so.

19.3. If you wish to make a complaint and it is related to an incident, please do so as quickly as possible after the incident as this will better assist our enquiries.

20. How to contact us

E-mail us at [email protected]

Telephone us on (02) 8338 8888

Write to us at Park on King, 338 King Street, Mascot, NSW 2020