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Frequently Asked Questions

Covid:

What is our COVID-19 cancellation policy?

Our standard Cancellation Booking Terms & Conditions apply however, in the event that you are unable to utilise your booking due to Government enforced border restrictions you may contact us at [email protected]u for a full booking credit coupon for the full value of the booking.

Booking:

What are the parking rates and charges?

Parking is calculated on a calendar day basis. A free quote is currently available on our website.

This will provide you with a fixed price for your stay as well as several parking options to suit your needs.

How can I pre-book my parking spot?

We strongly recommend taking advantage of our online booking system. By pre-booking online you:

  1. Have access to better, online rates
  2. Are guaranteed a parking space on arrival
  3. Will save time when checking-in
  4.  Allow us to plan for your arrival
How do I know if my booking has been accepted?

We will send you an email to confirm that your car park reservation has been accepted. If you have made a reservation, but have not received an email from us within 1 hour, please call (02) 8338 8888. Don’t forget to check your spam folder!

How early should I arrive at Park on King to get to the terminal?

It is recommended to arrive at Park on King at least 30 minutes before you wish to be at the airport. This allows for traffic delays, finding an appropriate parking space for your vehicle, and to transfer your luggage into our awaiting buses.

Please note that this is in addition to the time the airline recommends you arrive at their check-in desk.

What happens if I arrive earlier than my booking time?

You can enter/exit at any time during your booking period, including before or after your booked times, as long as it occurs on the same day.

For example, if you are booked to arrive at 10AM, but arrive at 7AM, you are more than welcome to park early.

We use your booking times to ensure we allocate the right number of staff to peak times and plan our day, just like your planning ahead for your next trip. You can even amend your travel times up to 48 hours before by clicking on the ‘manage booking’ link in your confirmation email.

What's the process when entering the car park? Do I need to bring anything with me?

Our car park is equipped with license plate recognition cameras. If the vehicle number plate is the same as the one entered when booking online our cameras will detect this and the boom gate will automatically open. If the number plate is different or cannot be read, the QR code provided in the confirmation email will need to be scanned at the boom gate. Please have the email available if it is required for scanning.

Will my car be undercover?

If you select Undercover parking, your vehicle will be parked in our purpose built multi-storey car park. Note: Our car park is true undercover parking, unlike other car parks that may only be providing ‘covered’ parking which is usually shade-cloth covered areas.

Do I need to leave my keys with you?

You will only be required to leave your keys if you are getting your vehicle washed or charged while parked with us.

Please note, we are only able to return keys to the customer named on the booking confirmation unless otherwise requested upon check-in.

Can I still get my car after Park on King closes?

You sure can! We have an after hours pedestrian entrance off King Street next to our reception check in area. All you need to do is scan your QR code located in the booking confirmation to unlock the door. Then simply find your vehicle and follow the directions to the exit.

What if I stay longer than I booked?

If you need to extend your stay and you are yet to enter the car park, you can use the ‘manage booking’ link confirmation email to extend your booking. However, if you are already away, we would appreciate an email to advise us of your changed return dates.

On your return, you will be able to pay for the additional days at the standard parking rates as per our Booking Terms and Conditions.

Can I enter and exit the carpark at any time within the booking period?

You may enter & exit the car park at any point during your booking period however, each booking is only valid for one entry & one exit.

Can I use more than one promotional code in my booking?

No, you may only use one promotional code per booking.

How can I cancel my booking?

You can cancel your booking by clicking on the ‘manage booking’ link in your confirmation email or on the top right of our website. Changes/cancellations can be made any time up to 48 hours prior to the scheduled booking period. We would recommend to future date your booking so you can utilise the booking at a later date.

If you have purchased Flexi-Parking, you will receive a full refund, less the Flexi-Parking fee, with the balance owing to be refunded to the credit card used to make the booking.

My Account:

How do I redeem my Loyalty Points to receive FREE parking?

To redeem your Loyalty Points, simply login to your account and check your current point status. You can do this at ‘My Account / My Booking’ located at the top-right of each page. If you haven’t logged in before, you can use your email address that was used to place the booking and your booking reference to login.

Upon redemption, you will be provided with an e-Voucher which can be claimed during an online booking by placing the e-Voucher code into the e-Voucher code section, prior to making payment (if any is required). Further instructions are available on how to redeem your Loyalty Points here.

I have multiple accounts/emails registered with you, can I merge them?

Yes, you certainly can merge multiple accounts that are owned by the same person. You may have changed email address and want to carry all the information over from your old account to your new.

The process will include merging all previous transactions/bookings and collating any loyalty points earned into one account. You can do this by logging into your preferred account and using the Merge Account feature.

How do I access my Park on King account?

Step 1: Click “My Account/My Booking” link from the website’s home page or Click Here.

Step 2: Enter your email address and your password or a booking reference number associated with your email address.

Step 3: Click “Access Account”

Shuttle:

How often do the courtesy buses run?

We have several courtesy buses that operate between 4:30am – 11pm, 365 days a year. They do not run to a timetable but operate continuously to and from the international and domestic airport terminals. When you arrive, we take you straight to departures, and when you return, you can phone us for a pick up.

Do you provide child restraints on the courtesy shuttle buses?

We do cater for children (6 + months) traveling in our shuttles buses and we have a Travelling with Children Policy which will provide you with all the information you need. When you make a booking via our website, you will be asked if you are travelling with children, however, if you book via another method, simply notify us in advance so we can arrange the correct shuttle bus for your trip.

Can I bring my surfboard or other oversized items on the shuttle bus?

It is recommended to check-in/drop off oversized items such as surfboards at the airport before arriving to Park on King.

What happens when I return from my trip?

When you arrive back in Sydney and have collected your luggage, simply phone 02 8338 8888 to arrange your pick up. The pickup locations are available to view here.

Where do I catch the shuttle bus once I have landed?

There are 2 pickup locations at Sydney Airport. One for Domestic and one for International.

Domestic
Once exiting from Terminal 2 (Jet star, Virgin or Tiger) turn left and meet at the bottom of the horseshoe bend.
Once exiting from Terminal 3 (Qantas) turn right and meet at the bottom of the horseshoe bend.

International
Once exiting Terminal 1, go right and walk towards the Rydges Hotel. The pickup location is opposite the Rydges Hotel.

 

For further information, please Click Here.

About Park on King:

Do you offer NRMA Members discounts for airport parking?

Park on King offers the best rates in Sydney Airport parking. Book online to get our cheapest airport parking rates. You can also enjoy a free upgrade simply by booking a car rental through us. Our discounted rates are available to everyone, you do not need to be a NRMA Member.

What is the height clearance at your car park?

Our height clearance is 2.2 meters, we can accommodate 2.4 meters for a small number of vehicles. When booking online, choose the VIP Parking option for a space on the ground floor which has a height clearance of 2.4 metres.

Are there any restrictions on what type of vehicle I can park?

Your car must be able to fit into a standard car space. Vehicles that cannot fit into a standard space, such as a large truck or motorhome, must email us at [email protected] for a quote and to confirm if there is any suitable room at the time.

Where is Park on King located?

Park on King is located at 338 King Street in Mascot. You can find directions to our location here.

How safe/secure is my car at Park on King?

Park on King is a gated, secure car park that is only open between 4:30am – 11 pm. The parking facility has over 40 CCTV cameras and monitored by our security patrols 365 days a year.  Please note our CCTV footage is only held on our hard drives for 7 days.

What airport terminals do the shuttle buses stop at?

Domestic and international terminals.

Who do I contact if I have other questions?

If you have any questions or concerns, you may call (02) 8338 8888 or email us at [email protected].

Our  5 Star Customer Experience

Stars
I've parked my car at Park on King several times now. I've never had any issues at all, friendly and efficient service, easy to find parking spaces on allocated levels, and have never had an issue being a few days late picking up. I have a couple of future bookings already!
Tahlia Savich
Tahlia Savich
10:05 21 Jan 22
Close to the airport, no traffic worries. Shuttles are frequent and reliable. As the name suggests, Park on King.
Commoner Reviews
Commoner Reviews
05:04 21 Jan 22
Vanessa Trabucco
Vanessa Trabucco
03:48 21 Jan 22
We used Park on King for the first time last month and they were excellent. Shuttle on time, golf cart to collect my husband who uses a walking stick, staff so friendly and helpful. We have booked for another fifteen nights.
Lorraine Shorten
Lorraine Shorten
23:29 20 Jan 22
Excellent.I will be using this service again
C B
C B
04:03 20 Jan 22
Fast efficient serviceSelf explanatory parking - Good prices comparitively.Close to airportsimple and Works well!
Ish S
Ish S
19:56 19 Jan 22
Sharon Loh
Sharon Loh
01:09 19 Jan 22
Kyle O'Dwyer
Kyle O'Dwyer
22:33 18 Jan 22
Have been a customer on Park on King about 4 times now. Always impressed by their service and going above and beyond to make you feel like you're in safe hands. Recently had drivers Michael and Andrew (I think) and both could not be faulted. Both were lovely people and you could tell really loved their jobs. I will continue to recommend you to friends! Thank you
Ashleigh P
Ashleigh P
05:26 18 Jan 22
So easy and cost effective
Beth McLennan
Beth McLennan
02:27 17 Jan 22
This is my go to for parking when leaving Sydney for both Domestic and International Travel (When I could). The staff are exceptionally friendly and their services are second to none. The shuttle to and from the airport is also the game changer. Highly Recommend !
Chris Salvemini
Chris Salvemini
11:45 16 Jan 22
Siddharth Patel
Siddharth Patel
20:57 15 Jan 22
Excellent service. Will keep going back to them when ever I need.
gopi lingerker
gopi lingerker
21:05 10 Jan 22
Just enjoyed a super short trip with the very friendly shuttle bus driver, Michael, from Park on King. We will definitely use this excellent parking and shuttle service again when getting to the airport - so easy and such friendly staff!
Fiona Irving
Fiona Irving
02:05 07 Jan 22
Amazing staff, very friendly, make your journey seamless!
Dr Aasim Khan
Dr Aasim Khan
09:03 05 Jan 22
My goodness, the service was excellent and efficient on time for drop off and pick up. They took the hassle away and the trouble of trying to find a safe spot to park your car and return to pick it up. They are a wonderful team and thank you so much for your service. Recommended to my family and friends
Gordon Stanley Smith
Gordon Stanley Smith
14:02 04 Jan 22
This is the first time I used the services of any airport parking and I am glad I used the services of Park on King. I think they have the cheapest rates and the shuttle pick up and drop is also great. Parking spot was neat and clean and the they are very professional. I am going to use this parking for all my domestic and international travels going forward.
Ankit Khetan
Ankit Khetan
02:42 04 Jan 22
Great service and also had electric car charging.
Tony Holdgate
Tony Holdgate
22:16 03 Jan 22
I've used Park on King just once - on a recent trip to the UK. It's very close to the airport, the shuttle service worked beautifully, and it was reasonably priced. However, above all I was impressed by the friendliness of every employee I met working there. Everyone appeared relaxed and happy, and was only too willing to assist me. This business deserves our support, and I highly recommend it.
Ima Fixer
Ima Fixer
04:37 02 Jan 22
Booking, shuttle pickup, car wash and general service all of the highest order. Would recommend highly.
Patrick McLoughlin
Patrick McLoughlin
20:44 29 Dec 21
Cathy “CATH T” T
Cathy “CATH T” T
19:27 28 Dec 21
Super nice staff, always helping you to get to your flight on time, always a bus there to take you to the airport so there is no stress.Very well priced and wouldn’t park with anyone else.
Hayden Westwood
Hayden Westwood
20:01 27 Dec 21
Fantastic customer service!
Walt loveridge
Walt loveridge
23:32 25 Dec 21
Awesome service, friendly drivers and great communication
J P
J P
21:32 25 Dec 21
We have used this car park a number of times and it has always been such a smooth process. Everyone who works there is always very nice and friendly. They are very efficient with the bus and the trip to the airport is very quick. Highly recommend!
Amy Fowler
Amy Fowler
00:54 24 Dec 21
Coming from Illawarra area it was cheap and more convenient to leave the car there for a week than any other transport.
John Bassett
John Bassett
05:34 22 Dec 21
Close to airport. 5 mins to Domestic. Around 10min-15min to International. Reasonable price. Get you car washed while it's there. The price including car wash is almost equivalent to airport parking on its own. The only downside is you have to get a shuttle to and from the airport.
Sean Daly
Sean Daly
06:17 21 Dec 21
Always a welcoming smile. Great service. Lovely staff. I have booked here multiple times and would only recommend Park on King.
Katrina Puchalski
Katrina Puchalski
09:21 19 Dec 21
Excellent service, shuttle on demand, they actually leave on time and pick up in 5 mins unlike others who you can have to wait for up to 30 mins.
Rohit Joshi
Rohit Joshi
20:49 15 Dec 21
The staff are always really helpful, it's conveniently located and the shuttles are on demand.
Kelsey Seyfang
Kelsey Seyfang
21:54 14 Dec 21
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Multi-Award Winning Airport Carpark You Can Trust

We know our customers put their trust in us, and we strive to deliver a world-class, seamless service in return.

Our customers' satisfaction is at the core of what we do, this is reflected in the awards that we win. As a leading service provider in the airport car park industry, we set the highest standards with our efficiency and exceptional level of customer service. These awards encourage us to strive to give the best service each year.

Pok Website 20211118 17

we are CONVENIENTLY located 4 minutes from sydney airport

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