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Frequently Asked Questions

Covid:

What is our COVID-19 cancellation policy?

Our standard Cancellation Booking Terms & Conditions apply however, in the event that you are unable to utilise your booking due to Government enforced border restrictions you may contact us at [email protected] for a full booking credit coupon for the full value of the booking.

Booking:

What are the parking rates and charges?

Parking is calculated on a calendar day basis. A free quote is currently available on our website.

This will provide you with a fixed price for your stay as well as several parking options to suit your needs.

How can I pre-book my parking spot?

We strongly recommend taking advantage of our online booking system. By pre-booking online you:

  1. Have access to better, online rates
  2. Are guaranteed a parking space on arrival
  3. Will save time when checking-in
  4.  Allow us to plan for your arrival
How do I know if my booking has been accepted?

We will send you an email to confirm that your car park reservation has been accepted. If you have made a reservation, but have not received an email from us within 1 hour, please call (02) 8338 8888. Don’t forget to check your spam folder!

How early should I arrive at Park on King to get to the terminal?

It is recommended to arrive at Park on King at least 30 minutes before you wish to be at the airport. This allows for traffic delays, finding an appropriate parking space for your vehicle, and to transfer your luggage into our awaiting buses.

Please note that this is in addition to the time the airline recommends you arrive at their check-in desk.

What happens if I arrive earlier than my booking time?

You can enter/exit at any time during your booking period, including before or after your booked times, as long as it occurs on the same day.

For example, if you are booked to arrive at 10AM, but arrive at 7AM, you are more than welcome to park early.

We use your booking times to ensure we allocate the right number of staff to peak times and plan our day, just like your planning ahead for your next trip. You can even amend your travel times up to 48 hours before by clicking on the ‘manage booking’ link in your confirmation email.

What's the process when entering the car park? Do I need to bring anything with me?

Our car park is equipped with license plate recognition cameras. If the vehicle number plate is the same as the one entered when booking online our cameras will detect this and the boom gate will automatically open. If the number plate is different or cannot be read, the QR code provided in the confirmation email will need to be scanned at the boom gate. Please have the email available if it is required for scanning.

Will my car be undercover?

If you select Undercover parking, your vehicle will be parked in our purpose built multi-storey car park. Note: Our car park is true undercover parking, unlike other car parks that may only be providing ‘covered’ parking which is usually shade-cloth covered areas.

Do I need to leave my keys with you?

You will only be required to leave your keys if you are getting your vehicle washed or charged while parked with us.

Please note, we are only able to return keys to the customer named on the booking confirmation unless otherwise requested upon check-in.

Can I still get my car after Park on King closes?

You sure can! We have an after hours pedestrian entrance off King Street next to our reception check in area. All you need to do is scan your QR code located in the booking confirmation to unlock the door. Then simply find your vehicle and follow the directions to the exit.

What if I stay longer than I booked?

If you need to extend your stay and you are yet to enter the car park, you can use the ‘manage booking’ link confirmation email to extend your booking. However, if you are already away, we would appreciate an email to advise us of your changed return dates.

On your return, you will be able to pay for the additional days at the standard parking rates as per our Booking Terms and Conditions.

Can I enter and exit the carpark at any time within the booking period?

You may enter & exit the car park at any point during your booking period however, each booking is only valid for one entry & one exit.

Can I use more than one promotional code in my booking?

No, you may only use one promotional code per booking.

How can I cancel my booking?

You can cancel your booking by clicking on the ‘manage booking’ link in your confirmation email or on the top right of our website. Changes/cancellations can be made any time up to 48 hours prior to the scheduled booking period. We would recommend to future date your booking so you can utilise the booking at a later date.

If you have purchased Flexi-Parking, you will receive a full refund, less the Flexi-Parking fee, with the balance owing to be refunded to the credit card used to make the booking.

My Account:

How do I redeem my Loyalty Points to receive FREE parking?

To redeem your Loyalty Points, simply login to your account and check your current point status. You can do this at ‘My Account / My Booking’ located at the top-right of each page. If you haven’t logged in before, you can use your email address that was used to place the booking and your booking reference to login.

Upon redemption, you will be provided with an e-Voucher which can be claimed during an online booking by placing the e-Voucher code into the e-Voucher code section, prior to making payment (if any is required). Further instructions are available on how to redeem your Loyalty Points here.

I have multiple accounts/emails registered with you, can I merge them?

Yes, you certainly can merge multiple accounts that are owned by the same person. You may have changed email address and want to carry all the information over from your old account to your new.

The process will include merging all previous transactions/bookings and collating any loyalty points earned into one account. You can do this by logging into your preferred account and using the Merge Account feature.

How do I access my Park on King account?

Step 1: Click “My Account/My Booking” link from the website’s home page or Click Here.

Step 2: Enter your email address and your password or a booking reference number associated with your email address.

Step 3: Click “Access Account”

Shuttle:

How often do the courtesy buses run?

We have several courtesy buses that operate between 4:30am – 11pm, 365 days a year. They do not run to a timetable but operate continuously to and from the international and domestic airport terminals. When you arrive, we take you straight to departures, and when you return, you can phone us for a pick up.

Do you provide child restraints on the courtesy shuttle buses?

We do cater for children (6 + months) traveling in our shuttles buses and we have a Travelling with Children Policy which will provide you with all the information you need. When you make a booking via our website, you will be asked if you are travelling with children, however, if you book via another method, simply notify us in advance so we can arrange the correct shuttle bus for your trip.

Can I bring my surfboard or other oversized items on the shuttle bus?

It is recommended to check-in/drop off oversized items such as surfboards at the airport before arriving to Park on King.

What happens when I return from my trip?

When you arrive back in Sydney and have collected your luggage, simply phone 02 8338 8888 to arrange your pick up. The pickup locations are available to view here.

Where do I catch the shuttle bus once I have landed?

There are 2 pickup locations at Sydney Airport. One for Domestic and one for International.

Domestic
Once exiting from Terminal 2 (Jet star, Virgin or Tiger) turn left and meet at the bottom of the horseshoe bend.
Once exiting from Terminal 3 (Qantas) turn right and meet at the bottom of the horseshoe bend.

International
Once exiting Terminal 1, go right and walk towards the Rydges Hotel. The pickup location is opposite the Rydges Hotel.

 

For further information, please Click Here.

About Park on King:

Do you offer NRMA Members discounts for airport parking?

Park on King offers the best rates in Sydney Airport parking. Book online to get our cheapest airport parking rates. You can also enjoy a free upgrade simply by booking a car rental through us. Our discounted rates are available to everyone, you do not need to be a NRMA Member.

What is the height clearance at your car park?

Our height clearance is 2.2 meters, we can accommodate 2.4 meters for a small number of vehicles. When booking online, choose the VIP Parking option for a space on the ground floor which has a height clearance of 2.4 metres.

Are there any restrictions on what type of vehicle I can park?

Your car must be able to fit into a standard car space. Vehicles that cannot fit into a standard space, such as a large truck or motorhome, must email us at [email protected] for a quote and to confirm if there is any suitable room at the time.

Where is Park on King located?

Park on King is located at 338 King Street in Mascot. You can find directions to our location here.

How safe/secure is my car at Park on King?

Park on King is a gated, secure car park that is only open between 4:30am – 11 pm. The parking facility has over 40 CCTV cameras and monitored by our security patrols 365 days a year.  Please note our CCTV footage is only held on our hard drives for 7 days.

What airport terminals do the shuttle buses stop at?

Domestic and international terminals.

Who do I contact if I have other questions?

If you have any questions or concerns, you may call (02) 8338 8888 or email us at [email protected].

Our  5 Star Customer Experience

Stars
Easy to book, Convenient parking close to Airport
Michael Dertesi
Michael Dertesi
05:12 17 May 22
Great place to park. Easy. Convenient. Great service. The staff were so friendly, kind and helpful.
Samantha Pattison
Samantha Pattison
10:10 16 May 22
If you have Arthur drive you to/from the airport, you’ll find him pleasant and kind. Definitely good to know the current events whilst away. As for the parking service itself? Simple and straight forward. Will definitely park here again
redevo1
redevo1
05:21 15 May 22
Great service, quick and reliable parking area with excellent time sense!
Daniel Attia
Daniel Attia
03:31 12 May 22
Easy to book at a competitive price. A very handy location for undercover parking with a great drop off and pickup service. Staff are very friendly and courteous. Definitely recommend this service and will book again.
Grahame Sutherland
Grahame Sutherland
09:28 11 May 22
Dave Macmillan
Dave Macmillan
23:05 09 May 22
Good pricing. Good door to door service.
Josh Mann
Josh Mann
23:33 08 May 22
Always a no stress , easy parking option, love the simple quick service!
Sharyn Rowe
Sharyn Rowe
11:22 07 May 22
Easy to use website, competitive rates, friendly staff and on call pick ups - Park on King takes the hassle out of airport parking
Ray Petts
Ray Petts
22:44 04 May 22
Always exceptional customer service. All the staff are friendly and prompt with pick ups.
Leisa Hornsey
Leisa Hornsey
06:26 03 May 22
Always good and fast service. Highly recommended.
Greg McDonald
Greg McDonald
09:48 02 May 22
I've used many airport parking options & Park on King is by far the best. They provide a really personalised service & take all the stress out of getting to & from the airport. I've also recommended POK to many of my friends & everyone raves about how good the service is.
Christine Heywood
Christine Heywood
03:05 02 May 22
We use Park on King every time we fly. Can't fault them.
Kristi Hamilton
Kristi Hamilton
03:44 01 May 22
I am so happy to book with them. Having hesitation about at first simply because I haven’t heard about the company and I always book from a well stablished company. To my surprise they have a spacious parking area and vertical height of 2.2 m) which I am confident enough to park my car. We were happily greeted and assisted by Miss Melissa all through out loading our stuff and dropping off to the Airport. When we came back from our trip we were picked up in less than 5 minutes which is the fastest pick up compared to other companies ( thanks to you Mr. Justynne) Booking costs me $140 for 3 days ($60 less $10 discount plus deluxe car wash $80 - SUV/4x4) great value for my money. I’m happy to book with them again soon in the future.
Ronald
Ronald
14:59 30 Apr 22
Well organised, efficient, easy, friendly and cost-effective. We will be back.
Clea Sherman
Clea Sherman
23:51 27 Apr 22
Great service
Siang Khim
Siang Khim
06:23 27 Apr 22
Perfect location and great service. We parked for 7 days in April 2022, efficient and very friendly. The team was on time and informative and knew exactly where to be for for our return transfers. Made it very easy especially with 2 young children. Bonus was coming back to a washed car!! Thank you will be using again.
George G
George G
12:47 26 Apr 22
Great service. Automatic gates for booked long term parking. Shuttle bus going from there to airport was good. However, coming back from airport to the carpark was kind of hectic. The Shuttle bus booking had no queuing system and some passengers kept on missing out on a spot on the Shuttle bus.
Tony H
Tony H
20:38 23 Apr 22
Great prices and service! I always park here and catch the shuttle over to the airport, it makes life so much easier.
Isabelle Marchant
Isabelle Marchant
08:02 23 Apr 22
The best customer service I’ve ever received in sydney. They stayed back past their closing time because our flight was delayed and picked us up from the airport. Great facilities as well
D “Dr1216” R
D “Dr1216” R
07:48 21 Apr 22
Tara Hurley
Tara Hurley
21:01 20 Apr 22
Highly recommend Park on King. Not only was it super convenient, the staff go over the top and are very friendly. We will definitely be using for all our trips.
Neelan Govender
Neelan Govender
23:48 18 Apr 22
The staff at Park on King are brilliant, all extremely friendly & professional. Thanks for a making the experience so easy.
Kris Gordon
Kris Gordon
04:46 15 Apr 22
We always use Park on King when we are travelling domestically. Their service, relates & reliability are outstanding
Deanne Stephenson
Deanne Stephenson
20:30 14 Apr 22
Aside form the great location, great price and shuttle drop off to the airport which is great, the service and response from the staff was exceptional. After the airport congestion issues we wanted to get there earlier and even though it was late at night the day prior I got an immediate response and again when flight home delayed, we notified them and everything was ok and confirmed last bus pickup time and just give them a call. Simply faultless experience that took the hassle out of the process of getting to an airport. Highly recommend.
David Hattam
David Hattam
03:38 14 Apr 22
Paul is really goodGreat communicationDropped me on time
Varun Thareja
Varun Thareja
07:06 12 Apr 22
Excellent service - quick, easy and efficient way to get too and from the airport and super affordable!
Caitlin Jamieson
Caitlin Jamieson
03:25 12 Apr 22
Gerald Mills
Gerald Mills
09:50 11 Apr 22
TheEditor107
TheEditor107
09:26 11 Apr 22
Very secure and convenient parking. The shuttle also comes quickly once you’ve called them. Clean shuttles and the drivers are helpful and friendly.
michelle Luciano
michelle Luciano
21:21 10 Apr 22
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Multi-Award Winning Airport Carpark You Can Trust

We know our customers put their trust in us, and we strive to deliver a world-class, seamless service in return.

Our customers' satisfaction is at the core of what we do, this is reflected in the awards that we win. As a leading service provider in the airport car park industry, we set the highest standards with our efficiency and exceptional level of customer service. These awards encourage us to strive to give the best service each year.

Pok Website 20211118 17

we are CONVENIENTLY located 4 minutes from sydney airport

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