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Frequently Asked Questions

Covid:

What is our COVID-19 cancellation policy?

Our standard Cancellation Booking Terms & Conditions apply however, in the event that you are unable to utilise your booking due to Government enforced border restrictions you may contact us at [email protected] for a full booking credit coupon for the full value of the booking.

Booking:

What are the parking rates and charges?

Parking is calculated on a calendar day basis. A free quote is currently available on our website.

This will provide you with a fixed price for your stay as well as several parking options to suit your needs.

How can I pre-book my parking spot?

We strongly recommend taking advantage of our online booking system. By pre-booking online you:

  1. Have access to better, online rates
  2. Are guaranteed a parking space on arrival
  3. Will save time when checking-in
  4.  Allow us to plan for your arrival
How do I know if my booking has been accepted?

We will send you an email to confirm that your car park reservation has been accepted. If you have made a reservation, but have not received an email from us within 1 hour, please call (02) 8338 8888. Don’t forget to check your spam folder!

How early should I arrive at Park on King to get to the terminal?

It is recommended to arrive at Park on King at least 45 minutes before you wish to be at the airport. This allows for traffic delays, finding an appropriate parking space for your vehicle, and to transfer your luggage into our awaiting buses.

Please note that this is in addition to the time the airline recommends you arrive at their check-in desk.

What happens if I arrive earlier than my booking time?

You can enter/exit at any time during your booking period, including before or after your booked times, as long as it occurs on the same day.

For example, if you are booked to arrive at 10AM, but arrive at 7AM, you are more than welcome to park early.

We use your booking times to ensure we allocate the right number of staff to peak times and plan our day, just like your planning ahead for your next trip. You can even amend your travel times up to 48 hours before by clicking on the ‘manage booking’ link in your confirmation email.

What's the process when entering the car park? Do I need to bring anything with me?

Our car park is equipped with license plate recognition cameras. If the vehicle number plate is the same as the one entered when booking online our cameras will detect this and the boom gate will automatically open. If the number plate is different or cannot be read, the QR code provided in the confirmation email will need to be scanned at the boom gate. Please have the email available if it is required for scanning.

Will my car be undercover?

If you select Undercover parking, your vehicle will be parked in our purpose built multi-storey car park. Note: Our car park is true undercover parking, unlike other car parks that may only be providing ‘covered’ parking which is usually shade-cloth covered areas.

Do I need to leave my keys with you?

You will only be required to leave your keys if you are getting your vehicle washed or charged while parked with us.

Please note, we are only able to return keys to the customer named on the booking confirmation unless otherwise requested upon check-in.

Can I still get my car after Park on King closes?

You sure can! We have an after hours pedestrian entrance off King Street next to our reception check in area. All you need to do is scan your QR code located in the booking confirmation to unlock the door. Then simply find your vehicle and follow the directions to the exit.

What if I stay longer than I booked?

If you need to extend your stay and you are yet to enter the car park, you can use the ‘manage booking’ link confirmation email to extend your booking. However, if you are already away, we would appreciate an email to advise us of your changed return dates.

On your return, you will be able to pay for the additional days at the standard parking rates as per our Booking Terms and Conditions.

Can I enter and exit the carpark at any time within the booking period?

You may enter & exit the car park at any point during your booking period however, each booking is only valid for one entry & one exit.

Can I use more than one promotional code in my booking?

No, you may only use one promotional code per booking.

How can I cancel my booking?

You can cancel your booking by clicking on the ‘manage booking’ link in your confirmation email or on the top right of our website. Changes/cancellations can be made any time up to 48 hours prior to the scheduled booking period. We would recommend to future date your booking so you can utilise the booking at a later date.

If you have purchased Flexi-Parking, you will receive a full refund, less the Flexi-Parking fee, with the balance owing to be refunded to the credit card used to make the booking.

My Account:

How do I redeem my Loyalty Points to receive FREE parking?

To redeem your Loyalty Points, simply login to your account and check your current point status. You can do this at ‘My Account / My Booking’ located at the top-right of each page. If you haven’t logged in before, you can use your email address that was used to place the booking and your booking reference to login.

Upon redemption, you will be provided with an e-Voucher which can be claimed during an online booking by placing the e-Voucher code into the e-Voucher code section, prior to making payment (if any is required). Further instructions are available on how to redeem your Loyalty Points here.

I have multiple accounts/emails registered with you, can I merge them?

Yes, you certainly can merge multiple accounts that are owned by the same person. You may have changed email address and want to carry all the information over from your old account to your new.

The process will include merging all previous transactions/bookings and collating any loyalty points earned into one account. You can do this by logging into your preferred account and using the Merge Account feature.

How do I access my Park on King account?

Step 1: Click “My Account/My Booking” link from the website’s home page or Click Here.

Step 2: Enter your email address and your password or a booking reference number associated with your email address.

Step 3: Click “Access Account”

Shuttle:

How often do the courtesy buses run?

We have several courtesy buses that operate between 4:30am – 11pm, 365 days a year. They do not run to a timetable but operate continuously to and from the international and domestic airport terminals. When you arrive, we take you straight to departures, and when you return, you can phone us for a pick up.

Do you provide child restraints on the courtesy shuttle buses?

We do cater for children (6 + months) traveling in our shuttles buses and we have a Travelling with Children Policy which will provide you with all the information you need. When you make a booking via our website, you will be asked if you are travelling with children, however, if you book via another method, simply notify us in advance so we can arrange the correct shuttle bus for your trip.

Can I bring my surfboard or other oversized items on the shuttle bus?

It is recommended to check-in/drop off oversized items such as surfboards at the airport before arriving to Park on King.

What happens when I return from my trip?

When you arrive back in Sydney and have collected your luggage, simply phone 02 8338 8888 to arrange your pick up. The pickup locations are available to view here. Please note that on weekends there can be delays

Where do I catch the shuttle bus once I have landed?

There are 2 pickup locations at Sydney Airport. One for Domestic and one for International.

Domestic
Once exiting from Terminal 2 (Jet star, Virgin or Tiger) turn left and meet at the bottom of the horseshoe bend.
Once exiting from Terminal 3 (Qantas) turn right and meet at the bottom of the horseshoe bend.

International
Once exiting Terminal 1, go right and walk towards the Rydges Hotel. The pickup location is opposite the Rydges Hotel.

 

For further information, please Click Here.

About Park on King:

Do you offer NRMA Members discounts for airport parking?

Park on King offers the best rates in Sydney Airport parking. Book online to get our cheapest airport parking rates. You can also enjoy a free upgrade simply by booking a car rental through us. Our discounted rates are available to everyone, you do not need to be a NRMA Member.

What is the height clearance at your car park?

Our height clearance is 2.2 meters, we can accommodate 2.4 meters for a small number of vehicles. When booking online, choose the VIP Parking option for a space on the ground floor which has a height clearance of 2.4 metres.

Are there any restrictions on what type of vehicle I can park?

Your car must be able to fit into a standard car space. Vehicles that cannot fit into a standard space, such as a large truck or motorhome, must email us at [email protected] for a quote and to confirm if there is any suitable room at the time.

Where is Park on King located?

Park on King is located at 338 King Street in Mascot. You can find directions to our location here.

How safe/secure is my car at Park on King?

Park on King is a gated, secure car park that is only open between 4:30am – 11 pm. The parking facility has over 40 CCTV cameras and monitored by our security patrols 365 days a year.  Please note our CCTV footage is only held on our hard drives for 7 days.

What airport terminals do the shuttle buses stop at?

Domestic and international terminals.

Who do I contact if I have other questions?

If you have any questions or concerns, you may call (02) 8338 8888 or email us at [email protected].

Our  5 Star Customer Experience

great customer service fast and reliable service to and from the airport
Michael Gibson
Michael Gibson
00:59 02 Oct 21
MuzzDog
MuzzDog
11:09 23 Jul 21
Effortless undercover parking really close to airport.
Murray Williams
Murray Williams
23:15 17 Jul 21
Very good, have no complaints and would definitely would use again
Mick Ortiz
Mick Ortiz
00:00 08 Jul 21
Best parking at airport . Easy booking , Competitive rates
Michele Maddocks
Michele Maddocks
23:12 05 Jul 21
Really good rates, friendly staff and on time pickup/drop. Only suggestion would be to have a small signage at the airport, got a little confusing as there were no markings stating where Bay 5 was, luckily their pickup car was already there which made it easy for us. Would certainly recommend using their service.One more thing which I want to mention - Our flight was cancelled due to the lockdown and we had to extend the parking by 2 days but it was a delight when the company charged us the same rate which was active at the time of booking and not overcharge us taking advantage of the situation, really appreciate it.
Kartik Mohori
Kartik Mohori
23:55 30 Jun 21
Excellent way to travel. Reliable, quick transfers and professional service.
Alexandra Clifford
Alexandra Clifford
19:55 30 Jun 21
Very convenient and good prices. Staff are always friendly and helpful. I recommend them.
TJR
TJR
02:34 29 Jun 21
Luke Kent
Luke Kent
08:52 27 Jun 21
Luis was extremely helpful and patient and made getting out of the airport so easy!
Harlie Robertson
Harlie Robertson
03:48 26 Jun 21
Highly recommended, pre booked, very easy park and ride.
ian eggleton
ian eggleton
11:42 23 Jun 21
Always use this parking place when going on a plane. Easy to book and park. You get dropped off at the airport and picked up.
Judy Judy
Judy Judy
09:43 23 Jun 21
Paul was very good
Emillie Hewson
Emillie Hewson
05:12 23 Jun 21
We have used Park on King a few times now and have always had a great experience! The place is easy to find, the pickup/drop-off shuttle bus is very fast, the staff are so friendly (Paul, who drove us to the airport this weekend, was really friendly!), and they're the cheapest parking around. Will definitely use this service again!
Damien O'Kelly
Damien O'Kelly
22:53 20 Jun 21
I much prefer parking here than at the airport, it's better value and still close enough, plus there's a free shuttle drop off and pickup service.
Rick Turner
Rick Turner
09:13 18 Jun 21
Good fast service. Staff members are nice and polite
andy woo
andy woo
02:47 18 Jun 21
Very excellent service and friendly staff. Conveniently located near the airport. Shuttle service on time and shuttle drivers very good. Keep up the great work.
AMI CHAND
AMI CHAND
12:30 17 Jun 21
Very easy service with friendly staff who make the experience that much better! Roland was our fabulous driver and had us at the terminal promptly
Charlotte Carr
Charlotte Carr
19:17 16 Jun 21
This is a great company.Everything runs seamlessly and perfectly - every time.Booking is dead simple - followed by a personalised confirmation.On arrival, we are always met by cheerful staff who know our names. Prompt shuttles, friendly drivers. A reminder email the day before return etc etc.They have thought of everything - and more. This is a company with a can-do attitude and I have the sense that every staff member is proud to be working there.
Michael Cohn
Michael Cohn
12:22 16 Jun 21
So much easier than a taxi when travelling with kids, trips up to a couple of weeks are cheaper for us too.The shuttle is quick and with kids car seats it's a no-brainer for us.
Nathan Barton
Nathan Barton
01:12 15 Jun 21
Anthea 💗😊
stella gg
stella gg
23:49 14 Jun 21
Well organised - seamless drop off and pick up will use again
y right
y right
09:36 14 Jun 21
Tanjila 019
Tanjila 019
15:27 13 Jun 21
Excellent operation from start to finish. We parked for 2 weeks and stayed overnight in the nearby Travelodge before traveling to New Zealand for a holiday. They had no problem shuttling us to the airport the next day, and were quick and efficient at every turn! The price was excellent too at only $10 per day for uncovered parking, and our car was well looked after in the 2 weeks it was there.A special shout out to Louie who was our driver on the return journey from the airport for being super friendly and warm, thanks for a great welcome back to Australia!
Jon Regan
Jon Regan
21:21 12 Jun 21
Amazing transfer from the international terminal. Louie was extremely friendly and helpful which was a nice welcome back into the country after a long flight. Thank you!
Bonnie
Bonnie
07:34 11 Jun 21
Staff very friendly had us in and parked and luggage loaded on the shuttle bus with a minimum of fuss and to the terminal small in less than 10 minutes 👍👍
Gai Thomas
Gai Thomas
00:48 09 Jun 21
Parking was seamless and getting to the airport was easy and fast. Thanks Anthea! Professional, efficient and cheerful service.
Bernadette Bryant
Bernadette Bryant
23:02 07 Jun 21
Great service, easy to book and plenty of parking. The regular shuttle makes it easy to get to the terminal quickly.
Vlad Dimitrijevic
Vlad Dimitrijevic
00:32 07 Jun 21
Professional and friendly staff. I would not use anyone else after this experience. EXCELLENT😁
Susan Tierney
Susan Tierney
22:22 06 Jun 21
Great service ,quick and easy access to airport and reasonably priced.
allan cohen
allan cohen
12:17 06 Jun 21
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Multi-Award Winning Airport Carpark You Can Trust

We know our customers put their trust in us, and we strive to deliver a world-class, seamless service in return.

Our customers' satisfaction is at the core of what we do, this is reflected in the awards that we win. As a leading service provider in the airport car park industry, we set the highest standards with our efficiency and exceptional level of customer service. These awards encourage us to strive to give the best service each year.

we are CONVENIENTLY located 4 minutes from sydney airport